Refund policy
ChristopherLoden is committed to bringing you high-quality, unique designer jewelry that you will love.
Please understand that most pieces are handmade to order, so please be sure to read the product description when purchasing.
[About cancellations]
In principle, we cannot accept cancellations after an order has been officially placed. Thank you for your understanding.
[About returns]
Returns are only accepted in the case of initial defects, damage, or incorrect delivery.
We will cover the shipping costs for returns and exchanges.
After receiving the returned item, we will inspect the item to see if it meets the eligibility criteria. If approved, we will refund your money to your original payment method or process an exchange at your request. Depending on your payment provider, it may take several business days to process your refund.
If you would like to return or exchange an item, please contact us at info.christopherloden@gmail.com with your order number and a brief explanation of why you would like to return or exchange the item. We will respond within 2 business days and provide you with instructions on how to process your return or exchange.
Please contact us within 3 days of receiving the item to return or exchange it. Please note that requests made after these 3 days may not be accepted.
To be eligible for a return or exchange, the item must be unused, in its original condition, and with the original packaging and relevant documentation.
[Returns due to customer's convenience]
・Size difference
・Different from what you expected
・If the item is sent without contacting us
・Items that have been received more than 3 days ago without contacting us
・Items that have been used once
・Items that have been repaired, processed, stained, scratched, etc. by the customer
・Order-made items
・Items with lost accessories and warranty cards
・Items due to customer's convenience (order mistake, such as color, etc.)
・Sale items, items marked as final sale
In principle, we cannot accept returns for the above reasons.
Please understand that most pieces are handmade to order, so please be sure to read the product description when purchasing.
[About cancellations]
In principle, we cannot accept cancellations after an order has been officially placed. Thank you for your understanding.
[About returns]
Returns are only accepted in the case of initial defects, damage, or incorrect delivery.
We will cover the shipping costs for returns and exchanges.
After receiving the returned item, we will inspect the item to see if it meets the eligibility criteria. If approved, we will refund your money to your original payment method or process an exchange at your request. Depending on your payment provider, it may take several business days to process your refund.
If you would like to return or exchange an item, please contact us at info.christopherloden@gmail.com with your order number and a brief explanation of why you would like to return or exchange the item. We will respond within 2 business days and provide you with instructions on how to process your return or exchange.
Please contact us within 3 days of receiving the item to return or exchange it. Please note that requests made after these 3 days may not be accepted.
To be eligible for a return or exchange, the item must be unused, in its original condition, and with the original packaging and relevant documentation.
[Returns due to customer's convenience]
・Size difference
・Different from what you expected
・If the item is sent without contacting us
・Items that have been received more than 3 days ago without contacting us
・Items that have been used once
・Items that have been repaired, processed, stained, scratched, etc. by the customer
・Order-made items
・Items with lost accessories and warranty cards
・Items due to customer's convenience (order mistake, such as color, etc.)
・Sale items, items marked as final sale
In principle, we cannot accept returns for the above reasons.